Page 7 - Chocolate Smiles
P. 7
People make logical decisions
for emotional reasons.
- David Meltzer
These simple, strategic acts will have a deep
& lasting impact on your guests because they
touch them emotionally through sensual acts.
Steps One and Two
✓ When a guest catches any staff member not
greeting them with a smile, they get a bite
size piece of chocolate – on the spot.
✓ When a guest catches any staff member
greeting them with a smile, they get a bite
size piece of chocolate – on the spot.
Many guests will turn this into a fun game that
will increase engagement between guests
and staff.
